Built to handle sensitive pet and business data responsibly.
Veterinary and pet-care businesses handle medical history, payments and personal information. Here's how Petcoset protects it.
Data protection
What we collect, where it lives and who can reach it.
What we collect
Pet profiles, medical and treatment history, appointment records, billing details and the business data needed to run your clinic or pet business.
Where it's stored
Data is stored on secured infrastructure with access restricted to authorized systems and personnel required to operate the platform.
Retention
Records are retained for as long as your account is active and as needed to meet operational and regulatory record-keeping needs.
Access control
Access to pet and customer data is scoped by role, so staff only see what's relevant to their responsibilities.
Encryption
Data is encrypted in transit and at rest.
In transit
Data moving between your devices and Petcoset is encrypted using industry-standard transport security.
At rest
Stored data, including records, billing information and documents, is encrypted at rest on our infrastructure.
Role-based access
Every role sees exactly what it needs, nothing more.
Owner
Full access across locations, billing and account settings.
Admin
Manages staff, configuration and day-to-day operations.
Veterinarian
Full clinical access to records, treatment and prescriptions.
Staff
Operational access to appointments, billing and inventory.
Reception
Front-desk access to scheduling and customer profiles.
Viewer
Read-only access for reporting and oversight.
Audit logs
Every sensitive action leaves a trail.
Record changes
Edits to pet profiles and veterinary records are logged.
Payments
Billing actions and payment records are tracked.
Prescriptions
Prescription creation and changes are recorded.
Appointments
Scheduling changes are logged with a timestamp.
User actions
Sign-ins and account-level actions are recorded per user.
AI data handling
AI features follow the same rules as everything else.
What AI can access
The AI assistant works within the same role-based permissions as the staff member using it. It only reads data that account already has access to.
Processing
AI features process pet history, appointment and business data to generate summaries, reminders and insights relevant to that request.
Retention
AI-generated summaries and recommendations are stored alongside the records they relate to, under the same access and retention rules.
Petcoset's AI features assist with information organization, summaries and workflows. Veterinary professionals remain responsible for clinical decisions.